Shipping charges are calculated based on weight of items ordered and destination location of package.

At Liv's House, some of our items are made to order, and others are made in small batches. Order processing time depends on which type of item is being purchased. Item production type is noted in the product description.

• Small Batch Production Items
• These include but are not limited to: hoodies, crewnecks, shorts, sweatpants, select hats.
• Please allow 2-4 business days for processing on all orders
• Please allow additional 5-8 business days for shipping
• Made to Order Items
• These include but are not limited to: prints, tees, totes, select hats, mugs, tumblers, phone cases, laptop sleeves.
• Please allow 7-10 business days for processing on all orders
• Please allow additional 5-8 business days for shipping
• Combination Orders
• If your order includes a combination of small batch production and made to order items, the two categories will be shipped in two separate packages with two separate delivery dates. 

Additional Notices

• Should additional processing time be necessary, this will be communicated to you (the "Buyer" and/or "Client") prior to checkout. Delivery dates are estimates, but cannot be guaranteed. We do not recommend ordering anything needed for a strict or specific delivery date, as we will not offer refunds due to items arriving late.
• Items will not be delivered on weekends, the pickup day does not count as a day in transit, and orders placed on Fridays will not enter processing until Monday.
• A valid street address is required, as FedEx and UPS are unable to deliver to PO Boxes. 
• We are not responsible for the following:
• Shipping delays occurring in transit while package is in hands of carrier. Please contact shipping carrier (ex. UPS, FedEx) with any questions or problems.
• Packages lost or stolen after delivery.
• Items delivered to a wrong address provided at order placement. If a package is returned to sender back to us, we will contact you.
• Reshipments must be made within 5 business days, and are subject to shipping fees.
• Any additional customs fees or duties are the responsibility of the customer.

 

RETURNS

At Liv's House, some of our items are made to order, and others are made in small batches. Return policy is dependent on which type of item is being purchased. Item production type is noted in the product description.

• Small Batch Production Items
• These include but are not limited to: hoodies, crewnecks, shorts, sweatpants, select hats.
• These items are eligible for return with 2 weeks of order purchase. Must be returned in original condition: unworn, unaltered, and unwashed.
• All returns will be in exchange for a Liv's House Gift Card valid for 12 months from return date. 
• Returns will be subject to a $10 return shipping fee, which will be deducted from your Gift Card total. Gift Card total will be equal to cost of item being returned (not including taxes, shipping, or additional fees), minus the $10 return shipping fee. 
• Made to Order Items
• These include but are not limited to: prints, tees, totes, select hats, mugs, tumblers, phone cases, laptop sleeves.
• These items are made to order, just for you! For this reason, they are final sale. We do not offer returns or exchanges. Take special care to ensure you order the right size and style.
• Damaged Item: If your item arrives damaged in production or shipping, please email a photo to sunshine@livshouse.com for further assistance,
• Incorrect Item: If you receive the incorrect item (color, size, or otherwise) please email a photo to sunshine@livshouse.com and we will exchange for the correct piece your ordered.

Additional Notices

• Items considered final sale (made to order or marked final sale otherwise) will not be accepted for any return options.
• Products eligible for return must be returned in original condition: unworn, unaltered, and unwashed.
• Gift card purchases are non-refundable.
• Store credit will remain valid for use within 12 months of issue date.

Any questions should be emailed to sunshine@livshouse.com.